Nether Edge Management Company Limited joined the Housing Ombudsman in 2019 as a voluntary member. The Housing Ombudsman membership allows any residents/tenants that Nether Edge Management Company Limited manage to raise a dispute to the Ombudsman. Additionally, the membership allows landlord access to the Centre for Learning.

Form/Policy	Link
Housing Ombudsman Website	Housing Ombudsman Service
Complaints policy	Complaints policy 2026
Complaint handling code self – assessment April 2026	Complaints Performance and Service Improvement Report May 26 v2 final
Complaints report 2026	Self-Assessment-Form-2026 FINAL
Board Approval Statement 2026	NEMC Governing body response