Communal Blocks
I live in a communal block, where are my meters?
Your Gas box will be on the outside of the building, your water meter will be somewhere in the car park under a grid and your electric meter will be in a locked cupboard within the block. Staff will provide your electricity meter reading, they will also provide your gas meter reading as long as you confirm your serial number to them. For water meters, please contact Yorkshire Water.
I live in a communal block, where is my water stop cock?
Sheaf 1: They are located in the Leisure Suite.
Sheaf 3: They are located in the locked electricity cupboard in the communal area.
In all other blocks they should be located under the kitchen sinks.
In the event of an emergency, contact a member of staff as we do have access to the mains stop cocks.
What shall I do if I notice a problem? –e.g a communal light is not working, communal door entrance is not closing…
Report any defects in communal areas to the Estates Office.
What is the NEMC Board position of artwork on the walls of communal blocks?
At a recent Board meeting (2020) , the Board ratified its position statement on artwork in communal areas – see link.
Who should I ring if there is an out of estate reception hours emergency?
Out-of-hours emergency and who should I ring?
*Fire / Police / Ambulance: 999
*Gas leak: National Grid 0800 111 999
*Power failure: See power cut map www.northernpowergrid.com/power-cuts or CALL 105
If you have any concerns about how you, or someone you care for, would manage during a power cut due to your personal or medical circumstances, please join the free Priority Services Register by calling 0800 169 2996 or registering online at www.northernpowergrid.com/care
*Communal fire alarm issues/Leisure centre intruder alarm: G-SEC 0845 030 5445 & Fire Alarm Contractor Churches Fire 0330 433 2028
*Main gate failure (only when the Estates Office is closed): Synergy – Gate contractor 07815 868741
*Main Drain Blockage (only when Estates Office is closed) E.D.S Sheffield – 24 hour service 0845 2300939
*Lifts (Sheaf 2) Curti Lifts (only when Estates Office is closed) Curti Lifts – operator emergency call button inside lift or engineer 01274 690618 (Please note you should not block the lift doors in any circumstances – this will cause lift to return to ground and stay there until reset – this is a safety measure and the most frequent cause of failure).
(All of the above numbers are on the notice board by apartment block entrances)
Recommended Contractors For Issues within your house/apartment:
*Gas/ Plumbing & Boiler Gerrard (D&G Plumbing) 0114 2914997 07748 907382 or
Plumber / Heating Engineer – Thomas Jones All plumbing and heating work 07947517819 tjones.95@yahoo.com or
1st Call Gas Services Plumbing & Heating 0114 2722586 info@1stcallgas.com
*Electrical issues: Mand Made Domestic and Commercial Electricians 07788 544225 mandy@mandmade.me
*House Alarm issues: Mark – Original installer of house alarms onsite 01302 752777
*Precision Locks – Locksmith (Tom) Locksmith – Locks replaced or repaired (put this number in your phone) 07577138335 www.precisionlocksmiths.uk.com
You may call the out-of-hours numbers for issues within your apartment/house at any time but you may be fully liable for all costs involved.
Leisure Suite
Can I bring a friend into the facilities with me?
Please refer to the Leisure Suite rules which state:
“Each household may bring a maximum of 4 guests into the centre, and you are asked not to abuse this privilege. Leaseholders (including landlords) and residents are reminded that they are responsible for the health, safety and security of their guests, for ensuring that they follow the rules, and ensuring they do not use exercise equipment unless competent so to do. Guests are permitted to use the leisure facilities ONLY when accompanied by their host”
When will the Spa be open?
The Spa is only closed if there is any issue with the chemical balance or if it has had to be emptied due to the “Dirty” Chlorine levels. “Dirty” Chlorine is a build-up of Sweat/Perfume/Make-up/Urine/Deodorant and when these levels get too high, fresh water must be added to the Spa.
We request that all residents shower before using the Pool, Spa or Sauna and in between uses to ensure that the Spa cleaning frequency is reduced.
What temperature is the Pool/Spa/Sauna?
The Pool is generally around 28.5c
The Spa is generally around 39c
The Sauna is generally around 90c
*These temperatures may vary slightly. If you have any queries, please contact a member of the Facilities Team.
Why can’t my child go in the Spa?
The Spa temperature at 39c will begin to increase your child’s temperature. Children’s bodies cannot control their temperatures like an adult can therefore your child may start to overheat. The symptoms could include sickness, headaches, dehydration and feeling faint.
Why isn’t there any music in the gym?
The site has mixed demographics and following consultation, it was agreed that it was best to leave the gym music-free. Users may choose to listen to their own music through headphones.
Leisure Suite WIFI
The wifi network: nemcguest and password: nemcguest
Estate and Grounds
What broadband works best on-site?
Ask your broadband provider to carry out diagnostic tests before installation, the site broadband varies.
What phone network works best on-site?
This varies but in most areas 02 and Vodafone work.
T-mobile/EE/Orange are all quite hit or miss throughout the site.
Who should I ring if there is an out of estate reception hours emergency?
Out-of-hours emergency and who should I ring?
*Fire / Police / Ambulance: 999
*Gas leak: National Grid 0800 111 999
*Power failure: See power cut map www.northernpowergrid.com/power-cuts or CALL 105
If you have any concerns about how you, or someone you care for, would manage during a power cut due to your personal or medical circumstances, please join the free Priority Services Register by calling 0800 169 2996 or registering online at www.northernpowergrid.com/care
*Communal fire alarm issues/Leisure centre intruder alarm: G-SEC 0845 030 5445 & Fire Alarm Contractor Churches Fire 0330 433 2028
*Main gate failure (only when the Estates Office is closed): Synergy – Gate contractor 07815 868741
*Main Drain Blockage (only when Estates Office is closed) E.D.S Sheffield – 24 hour service 0845 2300939
*Lifts (Sheaf 2) Curti Lifts (only when Estates Office is closed) Curti Lifts – operator emergency call button inside lift or engineer 01274 690618 (Please note you should not block the lift doors in any circumstances – this will cause lift to return to ground and stay there until reset – this is a safety measure and the most frequent cause of failure).
(All of the above numbers are on the notice board by apartment block entrances)
Recommended Contractors For Issues within your house/apartment:
*Gas/ Plumbing & Boiler Gerrard (D&G Plumbing) 0114 2914997 07748 907382 or
Plumber / Heating Engineer – Thomas Jones All plumbing and heating work 07947517819 tjones.95@yahoo.com or
1st Call Gas Services Plumbing & Heating 0114 2722586 info@1stcallgas.com
*Electrical issues: Mand Made Domestic and Commercial Electricians 07788 544225 mandy@mandmade.me
*House Alarm issues: Mark – Original installer of house alarms onsite 01302 752777
*Precision Locks – Locksmith (Tom) Locksmith – Locks replaced or repaired (put this number in your phone) 07577138335 www.precisionlocksmiths.uk.com
You may call the out-of-hours numbers for issues within your apartment/house at any time but you may be fully liable for all costs involved.
Insurance
I need a copy of our Insurance policy, how do I get it?
Email the Estate Office and they will send it back in PDF form.
I think I may need to make an insurance claim, who shall I contact?
Please email the estates office or see the insurance documents page
What does the Buildings insurance cover?
Do I still require contents insurance?
Yes, all residents should have their own arrangements in place to insure their contents.
Lease Covenants
I understand there are lease covenants which ensure everybody on site can enjoy living here - what types of lease convenant exist?
There is a host of lease covenants and they can be found in your lease
The most common areas where information is referred to in the leases is:
- Parking
- Pets
- Satellite Dishes
- Sheds
- Washing lines
- Noise
- Window cleaning
- Making alterations to your property (internal and external)
If you are unsure about any of the above please contact the estate office.
Fobs
How do I order a new fob and how much are they?
Please contact a member of staff.
Gate fobs £35
Gym fobs £12.50
Accounts/Budget/Service Charge
I haven’t received my service charge demands, what shall I do?
Please contact the Estate Office or by email at: accounts@netheredgeliving.co.uk
What are the options for paying the annual property service charge?
Regarding the payment options for Service Charges, you currently have four options:
Option 1 – Pay in full on 1st January
Option 2 – Pay in two amounts, 1st January and 1st July
Option 3 – Pay in four quarters, 1st January, 1st April, 1st July and 1st October
Option 4 – Pay over 10 months from January to October by standing order. If you select this option you can set your payment for any date between the 1st and 7th for each months (x10) . You should only set your standing order up to run for 10 months, not continuously, please select an end date in October.
Please note we no longer accept payments over 12 months.
It is the owners responsibility to set up the standing order directly with their bank.
We do not have the facility to set up direct debits.
I have received a share certificate on completion of a property purchase, please explain?
Share Certificates
All owners of properties on the estate become a shareholder (holding 1 share per property) when they purchase a property and their details have to be registered with Companies House. When you purchase your solicitor should send Nether Edge Management Company the paperwork to confirm the share is being transferred from the previous owner into the new owners name. A fee is payable to generate a share certificate.
You must keep this share certificate safe as it will be required if you ever sell your property.
Change of details/circumstances:
Should there be any changes to the shareholders details you need to advise accounts@netheredgeliving.co.uk and send appropriate documentation, examples are:
- Change of name by marriage – send us a copy of your marriage certificate
- Reverting to maiden name – send us a copy of your change of name deed
- Death of one shareholder – send us a copy of the death certificate
Currently (in 2018), the fee for producing a share certificate is £25.00
If you have lost your share certificate you will need to complete a statement of truth form which we can send you, please email accounts@netheredgeliving.co.uk – the fee for replacing certificates is £25.00
Tenants
If I have any problems inside my property what should I do?
Please contact the landlord or letting agent in the first instance
What should I do if I have an issue in my property which may affect another property/other residents?
In the event of an issue affecting another property or other residents please contact the estate office/facilities staff.